Associate Customer Care
Bengaluru, Bangalore
Open for Freshers
Customer RetentionCustomer Satisfaction SurveysCustomer Service ManagementUpsellingIT Support
Job Description:
Good communication skills in English
Ability to handle irate customers
Solve technical queries
A team player
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Display Ownership and accountability
Quickly build trust and confidence with customer
Own and resolve customer issues efficiently, effectively and empathetically
Excellent comprehension and articulation skills
Excellent communication skills written
