Executive E Mail
Goregaon West, Mumbai
Open for Freshers
Client ServicesClient CoordinationSalesSales AcumenPayment SystemsPayment ProcessingPayment ReconciliationCustomer Inquiries
Job Description:
Responsibilities:
- Responding to customer inquiries via email and online chat promptly and effectively.
- Troubleshooting and resolving customer issues with products or services.
- Providing detailed product information and addressing customer questions.
- Escalating complex issues to appropriate departments when necessary.
- Maintaining accurate records of customer interactions and transactions.
- Participating in training sessions to stay updated on product knowledge and customer service techniques.
- Collaborating with team members to improve customer service processes and efficiency.
Qualifications:
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in a customer service role, preferably in email or chat support.
- Strong written communication skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Exceptional problem-solving skills.
- Attention to detail and accuracy.
- Proficiency in using customer service software and tools.
Skills:
- Excellent written communication
- Customer service software (e.g., Zendesk, Freshdesk)
- Problem-solving
- Multitasking
- Time management
- Attention to detail
- Conflict resolution
