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Customer Service Officer
Industrial area, Delhi NCR
1 year
JOB ROLE To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. JOB DESCRIPTION Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills – Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
AircallWarm CallingCold CallingSales+1
Credit Analyst
Kakrola, Delhi NCR
Open for Freshers
Outreach and Assessment Make outbound calls to potential customers to discuss our financial products and services. Conduct thorough needs assessments to understand customers' financial goals and recommend suitable financial products. Gather and record essential customer information required for credit evaluation and loan applications. Provide guidance and assistance to customers in completing loan applications accurately. Credit Evaluation Assess the creditworthiness of loan applicants by reviewing financial documents, credit reports, and other relevant information. Make informed decisions regarding loan approvals, taking into consideration risk tolerance and company policies. Strictly adhere to sanctions regulations and company policies to maintain regulatory compliance throughout the loan approval process. Customer Relations Cultivate and maintain strong relationships with clients, providing ongoing support and addressing any inquiries or concerns. Continuously monitor loan repayments, work with customers to ensure timely payments, and take appropriate actions for delinquent accounts.
English Verbal CommunicationCash Flow AnalysisData AnalysisCredit Risk+1
Executive - Influencer Management
Sector 12, Delhi NCR
0 years 6 months
The company is seeking an Influencer Marketing Manager who can oversee and implement influencer marketing campaigns to increase brand visibility and engagement on social media platforms. The role involves developing, executing, and evaluating campaigns that leverage influencer partnerships. The Influencer Marketing Manager's job is to create and execute influencer marketing campaigns. These campaigns aim to increase brand awareness, engagement, and conversions. To do this, the manager works closely with influencers and social media platforms. They find suitable influencers for each campaign and negotiate deals that benefit everyone involved. You will also track and analyzes campaign success, adjusts strategies as needed, and reports back to senior management. Keeping up with the latest trends and best practices is crucial to ensure campaigns are effective and innovative.
Influencer ManagmentSocial Media MarketingShort Format VideosSocial Networking+1
Business Development Executive
Andheri East, Mumbai
Open for Freshers
company Details: ImpactGuru.com, India’s leading healthcare financing platform for patients raises money online for medical expenses via crowdfunding. It aggregates a large number of online payments to allow any individual requiring financial assistance to raise funds for medical expenses - be it cancer, transplant, accident, or any medical emergency. ImpactGuru.com was incubated at Harvard Innovation Lab in the USA in 2014. ImpactGuru.com recently announced a $2mm Series A round, led by Apollo Hospitals Group, Currae Healthtech Fund, RB Investments (Singapore based VC Fund), Shorooq Investments (Middle East based VC Fund), Venture Catalysts (India’s #1 angel investor group) with participation from various other investors from the USA, Southeast Asia, and the Middle East. ImpactGuru.com was recently awarded Best Technology Solution for Social Good by Economic Times Intelligent Health & Tech Awards, selected among the top 5 early-stage startups in India by TiE, featured multiple times on CNBC Young Turks. ImpactGuru.com was ranked among the top 21 Startups Globally to Watch in the space in which it operates by CB Insights. ImpactGuru’s senior management is led by Harvard, Wharton, Parsons, IIT, and IIM alumni with the founders recently being profiled in Fortune 40 under 40. If you are interested in being a part of a dynamic startup working at the intersection of financial services and healthcare which is also making a significant positive social impact to society, then Impact Guru is the right place for you. Website: https://www.impactguru.com/ Team: https://www.impactguru.com/team Job Description - Business Development We are looking for driven Business Development who can on-board new Hospitals/Diagnostic Centres dealing with Cancer, Transplant, ICU, cardiac treatments in India and participate in efforts to increase new fundraisers for patients for funding critical illnesses. Responsibilities: -Partner with Doctors and Hospitals for major alliances and regular patient referrals, -Create and manage digital fundraising campaigns for patients for crowdfunding, -Lead and grow the Business Development and Partnerships team, including remote / field team members all across the country, -Forge new crowdfunding partnerships across India across various medical verticals, -Work closely with cross-functional teams in Content, PR and Communications teams, -Set revenue and partnership goals for the BD team, and manage team's weekly & monthly partnership pipelines, -Manage existing relationships and client engagement in a thoroughly structured way, -Provide market feedback to the company leadership regarding competitive offerings, customer needs and generate product development ideas. Required Skills: -Startup experience in a medical / healthcare company, -3 to 6 years of experience in a Business Development or B2B sales role, -Experience in independently sourcing, negotiation, meeting, and closing deals, -Hands-on or sound knowledge of CRM systems such as Sales Force, -Flexible to travel within the country for business purposes. -Startup experience in a medical / healthcare company. Perquisites & Benefits: -Opportunity to be part of a diverse working environment, valuable fintech / health-tech experience. -A competitive salary and performance bonus per month.
SalesSalesforceField SalesSalesmate+1
Senior Telecalling Executive
HSR Layout 5th Sector, Bangalore
6 years 2 months
A Customer Relations Officer is responsible for making outbound calls to potential customers and providing them with information about our services. They play a crucial role in generating leads, driving sales, and maintaining customer relationships. Customer Relations Officer expected to possess excellent communication and persuasion skills to engage customers effectively over the phone. Make outbound calls to potential customers and explain the features and benefits of services. 2. Follow a script or prepared sales pitch to ensure consistency and accuracy in presenting information. 3. Identify and qualify leads by gathering information from potential customers. 4. Provide product information, pricing details, and answer customer inquiries. 5. Maintain a customer database and update it with relevant information obtained during calls. 6. Schedule appointments or meetings for sales representatives with interested customers. 7. Fundraising 8. Achieve and exceed sales targets and quotas set by the organization. 9. Build and maintain strong customer relationships to ensure customer satisfaction and retention. 10.Handle customer objections and resolve complaints or issues to maintain a positive customer experience.
Outbound SalesField SalesSalesforceSales+1
UI/UX Designer
Giriboviya Palya, Bangalore
5 years
This role is presently remote, with the occasional requirement for travel to our clients’ offices in Bangalore. However, it is important to note that there may be an increased travel requirement in the future, possibly up to 2 days per week. Our office is located in Manyatha Tech Park. Please refrain from applying if you are unable to travel or are not based in Bangalore, as our company does not provide relocation packages. Our existing client team is looking for a talented Senior UI/UX Designer to join a dynamic team and play a pivotal role in shaping the future of our products. As a Senior UI/UX Designer, you will be responsible for leading and driving user-centric design processes, creating intuitive and visually appealing interfaces, and ensuring an exceptional user experience for our products. You will collaborate with cross-functional teams, including product managers, developers, and stakeholders, to translate user needs and business requirements into engaging design solutions. Key Responsibilities: Utilize tools such as Figma and Miro to create wireframes, prototypes, and interactive design mockups. Work on motion design by creating engaging videos using animation design tools, such as Adobe Creative Cloud. Work closely with product managers and developers to ensure design feasibility and consistency. Conduct usability testing and gather feedback to refine designs. Stay up-to-date with industry trends and best practices in UI/UX design. Proficiency in design and prototyping tools, including Figma, Miro, and Adobe Creative Cloud. Knowledge of motion design principles and experience in creating animations. Strong problem-solving skills and the ability to translate complex requirements into intuitive user interfaces.
FigmaAdobe Creative CloudUI (User Interface) DesignUX (User Experience) Design+1